Bloqs comes with a free 30 day support period beginning after the initial purchase. If you report an issue that is clearly a Bloqs defect, we will attempt to fix the issue within a timely manner, free of charge to the you.
We reserve the right to suspend free support at any time and ask for a small fee of $100 per issue in the occurrence of any scenario noted below.
Scenarios which require a support fee:
You will be notified if a support issue requires an additional fee before work is done to diagnose and/or fix the issue.
Plainly said, we reserve the right to ask for compensation for time spent diagnosing what are clear or suspected conflicts with other 3rd party add-ons or custom code or technology outside the control of Bloqs. If after diagnosis it is determined that it is not a conflict that fits within the above scenarios, but rather, an issue with the Bloqs add-on itself, then no extra fees will be required.